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What are pre-defined action buttons and how to use them?
What are pre-defined action buttons and how to use them?
Irem Bac avatar
Written by Irem Bac
Updated over 2 months ago

The predefined action buttons feature in Juphy AI makes it easier for customers to get quick answers by offering clickable buttons with commonly asked questions.

This streamlines the support process and improves customer satisfaction, especially for frequently asked queries like order tracking and returns. πŸ™ŒπŸ» They will look like this on your chatbot:

Bildschirmfoto 2024-05-31 um 15.02.42

How to Set Up Predefined Action Buttons:

  1. Navigate to the AI Settings in your Juphy dashboard.

  2. Select β€œConfigurations” from the top menu.

  3. Type in the common questions or commands that suit your business needs (e.g., "Where is my order?", "Can I make a return?", "What are the bestsellers?").

  4. Click on the add button (βž•) after each question you add.

  5. Your chatbot is ready to serve your website visitors with Predefined Action Buttons! 🀩

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