Yes, you can now track and analyze customers' shopping journeys through Juphy AI interactions, supported by their browsing patterns.
Here’s how it helps:
Track Conversations & Clicks: See every interaction and link clicked during a customer’s journey, right from the Conversations section.
Understand Customer Intent: Spot interests and potential purchase intent based on their browsing patterns.
Identify Drop-Off Points: Discover where customers hesitate, helping you address concerns and optimize the shopping experience.
Boost Conversions: Use these insights to refine your engagement strategy, ultimately driving more sales.
How to Track
Head over to Juphy AI > Conversations on your dashboard.
Click on any conversation to see the full history! 🙌🏻
With this feature, customer insights are more accessible and actionable than ever!