The most known reason for this error is out-of-time authentication or permission between Juphy and the communication platform (Facebook, Instagram, Email, etc.).
The connection might be broken due to many reasons such as changing passwords.
In order to fix the issue, you need to follow the steps below;
Login to Juphy
Jump to Channels.
Select the platform that you have an issue with.
Click the authentication button. For example, If you have an issue with Facebook messages. Click Add Facebook Pages button at https://app.juphy.com/accounts/facebook
The system will redirect you to the platform (Facebook or any other)
Accept all required permissions.
The system will redirect you back to Juphy’s Inbox.
Try to send a reply to any of the comments or messages.
We hope that your issue will be fixed. If not, please send us a message via Intercom! 📥